They Got Me Again!
by Donna Schoenkopf
I just got hooked in again to Hughesnet. I swore I would never do it, but my back was against the wall.
It began with a wavering signal from my satellite dish. When I checked out my satellite status I could see that my receiver wasn't locking and every few seconds a new number would come up. This went on for days. (I sometimes just refuse to accept bad news. What can I say...I'm an optimist.)
But deadlines were approaching and I neeeeeeeeded my computer to be linked back up to the world...so I called Hughesnet. Again.
They had been out here a couple of months back and repaired the dish by replacing a connector on the line and were going to charge me ONE HUNDRED AND TWENTY FIVE DOLLARS for five minutes work. So I called and bitched and hollered and moaned and got my service for free after I was that I would never, ever get free services calls again. As long as I lived.
Well. Hmmmm. That's when the damn thing went on the fritz again. So I called Hughesnet and told them to CANCEL MY CONTRACT. GOODBYE AND GOOD RIDDANCE. But the very nice man in "Billing" gave me a FREE service call, just for staying a customer and then Jim, the repairman came and told me that he could upgrade my speed for a mere one-time $40 and that I could get repair service for $16 a month with his company and I said.......yes.
But now my computer, not my satellite, is broken. And now I have just basic stuff on my computer, I've lost all my documents, I lose my internet connection easily, there is no memory in the address bar, I don't have my automatic fill-in for documents, I lost my screensaver, my "Works" word processing program, there is lots of freezing, and when I reopen the computer after turning it off I have to start from scratch.
I have to take it in next Monday, not today, because, of course, this is the Easter Season and nobody's at the store. So I am cobbling this little tale of woe on my very minimalized computer.
I am going to stop now because I am weary and feeling disheartened.
Goodbye.
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